Merryph terms of service Philippines

These Merryph terms of service Philippines explain the binding rules that apply when you access or use our website, mobile experience, and any related services. By continuing to browse, register, deposit, place bets, or request a withdrawal, you confirm you understand and accept this user agreement as a legal contract between you and us. If you do not agree, you must stop using the platform immediately. For privacy details and how we handle personal data used for security and KYC checks, please review our Privacy Policy before you proceed.

1. Acceptance of Terms

By accessing or using the platform, our mobile app, or any services we provide, you enter into a legally binding agreement with us. You agree that these terms apply to all activity on your account, including deposits, wagering, bonus use, and withdrawals. We may update, replace, or modify these terms at any time to reflect operational, security, or regulatory needs. Changes are effective when posted on the site or app, and your continued use after changes are published means you accept the updated terms and conditions without reservation.

2. Eligibility Requirements

You may only use the services if you meet all eligibility requirements. Age: you must be 21+ at the time of registration and while using the platform, and we enforce a strict anti-underage policy. We may request proof of age at any time, including PhilSys or another government-issued ID, and we may restrict access until verification is completed. Residency: the services are intended for users based in the Philippines, and you must confirm your use complies with local laws. Legal capacity: you must have full legal capacity to enter a contract. Self-exclusion: you must not create a new account during any active self-exclusion or cool-off period.

3. Account Registration and Security

To register, you must provide accurate and complete information, including your real name, valid mobile number, and date of birth. You may hold only one account per person, household, IP address, or device environment where we reasonably detect linked access, and multi-accounting is prohibited; we may close duplicate or related accounts and forfeit balances or bonus value connected to misuse. You are solely responsible for maintaining the security of your login credentials and for all activity that occurs under your account. If you suspect unauthorized access, you must contact support immediately and stop using the account until we confirm it is secure.

3.1 Identity Verification (KYC)

We use KYC verification to protect player safety, prevent fraud, and meet AML and regulatory expectations. We may require a government-issued ID, proof of address, and proof of ownership of your payment method before allowing deposits, bonus conversion, or withdrawals. We may also request additional documents if information is unclear, inconsistent, or flagged by our security checks. If you fail, refuse, or are unable to complete verification within a reasonable time, we may suspend or restrict your account, cancel pending withdrawals, and limit access to certain features until verification is successfully completed.

4. Deposits and Withdrawals

Deposits and withdrawals are provided for lawful gaming activity and are subject to security checks, KYC status, and payment provider rules. You agree to use only payment methods that you own and control, and you agree that we may verify the source of funds when required for AML purposes. We may impose reasonable limits, request supporting documents, or apply additional review when activity appears unusual, inconsistent with your profile, or suggests third-party funding. Any attempt to use the platform as a money transfer service, rather than for entertainment wagering, is strictly prohibited and may result in account closure.

4.1 Supported Payment Methods

We support common PHP payment options selected for convenience and security, including GCash (often instant), Maya, GrabPay, bank transfer, and over-the-counter channels where available. Availability can vary depending on service coverage, maintenance windows, verification status, and risk controls. You are responsible for ensuring your chosen method is active, correctly registered in your name, and able to receive funds. We may add, remove, or restrict payment methods at any time to manage risk, comply with provider requirements, or improve service reliability, without creating any obligation to maintain a specific method.

4.2 Deposit Terms

Deposits must be made in PHP and are subject to any minimum deposit requirement shown at the cashier at the time of payment. In most cases, deposits are credited instantly, but delays may occur due to network issues, provider checks, or verification needs. Third-party deposits are not accepted, meaning funds must come from a payment method owned by you, and we may request proof of ownership at any time. We do not charge deposit fees, but your bank or wallet provider may apply their own charges. You are responsible for entering correct payment details; misdirected payments may not be recoverable.

4.3 Withdrawal Terms

Withdrawals are processed only to verified accounts and, where possible, to the same method used for deposit to reduce fraud and support AML controls. Processing time is typically within minutes to hours after approval, but may take longer due to KYC review, payment provider processing, or additional security checks. We may request identity documents before approving a withdrawal, even if you previously submitted KYC, and we may delay or refuse withdrawals we reasonably suspect are linked to fraud, collusion, chargebacks, bonus abuse, or other prohibited activity. If a withdrawal is refused, we may instead return funds to the original deposit source where feasible.

5. Bonuses and Promotions

Bonuses, free credits, and promotional offers are optional and governed by bonus terms displayed in the offer details and in these terms. You must meet wagering requirements before bonus value or related winnings can be withdrawn, and bonuses may expire if not used within the stated period. Unless expressly allowed, only one bonus is permitted per person, household, IP, or device environment, and we may void bonuses where we detect linked accounts or abuse. Game contribution rates may vary by product, maximum bet limits may apply while a bonus is active, and we may modify, suspend, or cancel any promotion at our discretion. See current offers on Promotions.

6. Responsible Gambling Commitments

We support responsible gambling and encourage you to treat wagering as entertainment, not income. You can request tools such as deposit limits, cool-off periods, and self-exclusion by contacting support, and we may apply additional safeguards when we detect risk indicators. Reality-check reminders and account history views may be available to help you track time and spending. You must protect minors from access to your device, payment methods, and account credentials, and you must never allow anyone under 21+ to use your account. For safer play guidance and options, visit Responsible Gambling and reach out if you need help pausing.

7. Prohibited Activities

To protect security and fair play, we prohibit the activities below. Any violation may result in immediate account termination, suspension, cancellation of bets, bonus removal, forfeiture of winnings, and reporting to relevant authorities where required. We may also withhold withdrawals while investigations are ongoing and may request additional KYC documents. Our decisions are based on reasonable evidence including device data, transaction patterns, gameplay analysis, and communications. You agree not to attempt to bypass our controls, reverse engineer the platform, or interfere with other users, and you agree to cooperate with investigations when requested.

8. Intellectual Property Rights

All site and app content, including software, design, text, graphics, logos, and user interface elements, are owned by us or used under license and are protected by intellectual property laws. You receive a limited, personal, non-exclusive, revocable right to access and use the services for lawful personal entertainment only. You may not copy, reproduce, distribute, modify, create derivative works, publicly display, or commercially exploit any part of the platform without our prior written consent. Third-party game providers and licensors retain all rights to their own content, trademarks, and software, and your use remains subject to their applicable rules.

9. Limitation of Liability

The services are provided on an as is and as available basis. We do not guarantee uninterrupted access, error-free operation, or that the platform will always be free from delays, bugs, or third-party outages. To the maximum extent permitted by applicable law, we disclaim liability for indirect, incidental, consequential, special, or punitive damages, including loss of profits, loss of data, or loss of opportunity, arising from your use of or inability to use the services. You accept full responsibility for your gambling decisions and losses, and you acknowledge that wagering outcomes are uncertain and may result in losing deposited funds.

10. Termination and Suspension

You may request account closure by contacting support, and you may withdraw any available balance subject to successful KYC verification and security checks. We may suspend, restrict, or terminate your account at any time if we reasonably believe you violated these terms, attempted fraud, failed KYC, engaged in prohibited activity, or if required by PAGCOR rules or other applicable obligations. We may also close accounts after long inactivity, applying reasonable steps to notify you and to process remaining balances where permitted. Termination may include voiding bonuses, reversing promotional credits, and withholding funds linked to rule breaches.

11. Governing Law and Disputes

These terms are governed by applicable Philippine law and relevant PAGCOR rules and standards that apply to regulated gaming operations and player protection. If you have a complaint, you agree to contact support first and provide sufficient details so we can attempt informal resolution. If unresolved, the parties will attempt mediation in good faith before escalating the matter. If mediation fails, disputes will be resolved through binding arbitration on an individual basis only, meaning you waive any right to participate in class, collective, or representative proceedings where permitted by law. You agree to cooperate with reasonable information requests during the process.

12. Changes to These Terms

We may update these terms to reflect changes in features, security practices, payment methods, AML controls, or regulatory requirements. Updated terms become effective upon posting through the website or app, unless a different effective date is stated in the notice. For material changes, we may provide additional notice through in-platform messaging or other reasonable communication channels. It remains your responsibility to review the current version before continuing to use the services. Your continued access, deposits, wagering, or withdrawals after changes take effect constitute your acceptance of the revised terms and conditions.

13. Contact Us and Support

If you need help with account access, KYC, payments, responsible gambling tools, or disputes, contact our support team through the channels provided on the website or within the app. Support is available in English and Filipino, and we aim to respond within a reasonable time based on request complexity and verification needs. For security, we may ask you to confirm identity details before discussing account-specific information, and we may request screenshots or transaction references for payment issues. If you are ready to create an account, you can start through Register and follow the on-screen steps.